© Office Futures 2010 Writing and editing Books and reports I have written or edited four full-length publications: • Mastering Your Organization's Processes: A Plain Guide to BPM  (Cambridge University Press) • Strategic Workgroup Computing (Cambridge Market Intelligence) • Transforming Organizations Through Groupware (Springer) • Adding Value through Intranet Applications (Business Intelligence). Other writing I edit and publish the blog, Office Jotter. Formerly, I edited and co-published the online magazine, eComWatch For Bloor Research, I write about social networking. I previously also investigated enterprise- wide search I produce case studies and white papers, mostly as 'ghost' writing, in which my name does not appear. I occasionally write feature articles and reviews of enterprise software. Previously, I contributed chapters to Groupware in the 21st Century (Adamantine Press) and CSCW in Practice (British Computer Society/Springer).